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Cancellation Cloud Only

How to cancel your Synjar Cloud subscription and what happens to your data.

Canceling your subscription​

  1. Go to Settings > Billing
  2. Scroll to Subscription
  3. Click Cancel Subscription
  4. Confirm cancellation

What happens next​

Immediate effects​

  • Cancellation is scheduled for end of billing period
  • Full access continues until then
  • No prorated refund (you've paid for this period)

At period end​

  • Workspace downgrades to Starter (free)
  • Content exceeding Starter limits becomes read-only
  • Team members beyond limit lose access
  • Search links and instruction sets become inactive

After 30 days​

  • If no activity, workspace is scheduled for deletion
  • You'll receive warning emails before deletion

Keeping your data​

Before canceling:

  1. Export documents - Download your files
  2. Note important content - Search results won't be accessible
  3. Inform team - Members will lose access

Reactivating​

Changed your mind? Within the billing period:

  1. Go to Settings > Billing
  2. Click Reactivate Subscription
  3. Your plan continues uninterrupted

After cancellation takes effect:

  1. Go to Settings > Billing
  2. Choose a plan
  3. Complete payment
  4. Access is restored

Refund policy​

  • 14-day money-back guarantee for new subscriptions
  • No refunds for mid-cycle cancellations
  • Contact support@synjar.com for special circumstances

Pausing instead​

Need a break but want to return?

Contact support@synjar.com to discuss:

  • Temporary pause options
  • Data retention during pause
  • Reactivation terms

See also​